Details & Specs
30–Day Satisfaction Guarantee
FXR is a premium apparel company and wants to ensure you are completely satisfied with your purchase of FXR Racing Product. If for any reason you are unhappy with an item you have purchased, you have 30 days within receiving your order shipped confirmation email to request a return!
For all purchases of FXR product through a dealer/store, please return to said retailer and reference their return policy as these returns will be done at the retailer’s sole discretion.
For all purchases of FXR product through www.fxrracing.eu, please complete the Returns claim Submission to begin your returns claim.
FXR does not process exchanges. If you would like to return an item for an exchange, please complete the Returns claim Submission. When your return is complete you can then place a new order via our website www.fxrracing.eu.
- Returns are accepted within 30 days of your order shipped confirmation email.
- Returns must be placed in the mail within 15 days of receiving your Return Authorization.
- Returns are accepted on most regular priced items and select sale items.
- Returns are not accepted on face mask related items (face masks, Balaclavas, Breath boxes), Final Sale Items (see Final Sale section below), or Custom Printed/Custom-Made products (barring errors/accidents on the part of FXR Racing).
- Products must be returned in their original condition with original packaging (unworn, unwashed, in original packaging, with tags still attached). If an item is received with any visible damage to the packaging and or return labels placed directly onto the product, packaging may be subject to a 10% restocking fee.
- Returns without a Return Authorization Number will not be processed. Always ensure a trackable method of shipping is used as FXR will not be held responsible for packages lost in transit.
Final Sale Items:
Final Sale products are clearly marked “Final Sale” on the product page, just above the Add to Cart button. All items discounted by at least 30% are final sale. Final Sale items are not eligible for returns or price adjustments.
Custom-Made or Custom Printed/Screened Items:
Products that were custom-made or decorated according to customer-provided instructions are not eligible for returns or price adjustments unless an error or damage, explicitly of FXR Racing’s fault, has occurred in direct relation to the custom product.
All gift card products purchased or issued through this site are ineligible for returns, refunds, or price adjustments.
We will accommodate a one-time price adjustment for an item if it goes on permanent markdown within 14 days of your order’s purchase date. A refund of the price difference will be issued back to the original form of payment. Price adjustments will not be accommodated for any items that are part of Flash Sales, short-term campaigns, Black Friday, Cyber Monday or Boxing Week promotion.
Shipping & Handling:
Shipping and Handling charges associated with your initial order are not refundable. Return shipping charges are that of the customers responsibility. Please send your return back via a Trackable method. FXR is not responsible for packages lost in transit.
Minimum Purchase Based Threshold:
If you received a discount based on a minimum order requirement (BOGO, $500 minimum etc.) and wish to return items resulting in your order value dropping below the minimum requirements, your purchase will no longer qualify for the discount and the value of your credit/discount will be deducted from your refund.
Gift with Purchase:
During any 'Gift with Purchase' promotion, if you decide to return any of your purchased items, you MUST return the 'free gift' as well, otherwise the full retail value of the 'free gift' will be deducted from your refund.
Once we receive your return, it can take up to 15 business days for your return to be processed, funds to be transferred and the transaction to appear on your bank or credit card statement.
Something is Wrong with My Order:
In the unlikely event you received an incorrect order, or a damaged or defective item, please complete the Returns claim Submission and specify the issue at hand in the “Message / Return Reason” field.
An FXR Return Authorization Number is required for all FXR returns and will be sent to you once your claim is approved. Items without a Return Authorization Number will not be processed and will not be returned. The return address will depend on the country from which the product is being returned. Shipping costs are at customer’s expense unless the fault is that of FXR’s in which FXR will cover the shipping costs.
Please contact customer service for further inquiries / assistance.
Due to the ongoing COVID-19 situation, there could be a delay in your order being processed and shipped – please bear with us.
Due to recent unprecedented order volumes and holiday warehouse/office closures we are experiencing order processing delays of between 5-10 days.
The shipping providers used by FXR are not in a position to provide holiday delivery deadline guarantees this season due to COVID uncertainties and will not be held liable for order shipping delays during this holiday season.
CURRENTLY NOT SHIPPING TO THE UNITED KINGDOM:
Due to temporary VAT complications, we’re unable to ship orders to the united kingdom. We expect to resume regular shipments in the coming weeks, and we thank you for your patience.
We thank you and appreciate your business. Our team is working tirelessly to process your order as quickly as possible and will notify you via email (including package tracking information and expected arrival dates) once your order has been shipped.
Sincerely, FXR Racing Inc.
The FXR Racing Inc. website fxrracing.eu only ships to Finland, Denmark, Germany, France, Austria, Netherlands, Belgium, Italy, Spain and the United Kingdom (please note that this site only transacts in EUR; we do not yet offer shopping in GBP). Please refer to the site country selector for deliveries outside of these countries.
Free Shipping Promotion
"Free Standard Ground Shipping" is offered on orders with subtotals (after discounts, before tax) that are €190 or more (unless specified differently as part of a limited time promotional offer). FXR reserves the right to change or discontinue any promotions at any time.
Please note: All “Free Shipping” promotions apply to Standard Ground Shipping unless otherwise specified in the promotion.
Once credit card authorization and verification have been obtained please allow up to 72 hours for processing (excluding weekends and holidays) before your order ships unless otherwise notified. Orders containing items that will be receiving custom name and or number applications may take upward of an additional 10 business days for processing and orders containing custom Cold Cross RR items will take 3 to 5 weeks production time to design your custom piece before they ship.
Standard Ground Shipping (5-10 Business Days)
- Netherlands, Germany, Belgium: Flat Rate €8
- France, UK, Austria, Denmark: Flat Rate €16
- Italy, Spain, Finland: Flat Rate €40
- FREE – €190 and over (after discounts, before tax)
Some exceptions may apply. Shipping costs and delivery times are subject to change. Shipping times are estimates and will very based on your ship to location. FXR will not be held responsible for shipping carrier delays caused by weather, holidays or natural disasters.
Please contact customer service for further inquiries / assistance.
I purchased two new Torque X Evo helmets with shields in November. both have the anti-fog, anti-scratch, uv filtering, distortion free shields but they are blurry/hazy to look through and not safe for night riding. The protective layers from inside and outside have been removed. I ordered two replacement shields thinking mine were defective but the two replacements I received are the same. I would not recommend this helmet for that reason. I believe your anti-scratch an UV protection are to blame, a clear shield without these coatings is needed.